FAQs
What will I need to do before the tutorial?
Ahead of your session, please make sure that you have done the following:
• Have a computer with microphone/camera and capacity to run a Zoom meeting.
• Read our Terms & Conditions and Cancellation policy.
• Check you have the right tools for the job. Visit the Projects page on our website for a suggested list.
• Fill in the form when you book, so the Professional can manage your expectations of your first tutorial
• Log into Zoom at the agreed time, as per your booking confirmation.
What if I do not finish my project in the allotted time?
Upholstery can be tricky, as you never know what you will unearth once you strip your furniture! It is recommended that you strip the furniture either at consultation stage or beforehand, so we can advise you on whether you can go ahead and recover or whether further, more in-depth upholstery work might be needed. This will save you time and avoid disappointment.
Our Professionals will always aim to help you get your projects finished in the allocated time, but if this is not possible, because of unforeseen problems then the Professional will give an honest estimate of how much more time you will need to book with them to finish.
Can I video my session to refer back to?
Please visit the Zoom Help Centre for instructions on how to do this.
What if the Upholstery Professional cannot help me?
What if I/The Professional cancel the booked session?
If the Professional cancels: we will offer an alternative Professional when possible, or refund in full.
What if there are technical difficulties during the session?
What will I need to do after the tutorial?
What will I need to do after the session?
If you finished your project, show it off to the world!
• On our Instagram
• On our Facebook
Don’t forget to show off on your own social media accounts too!
• Leave us a review online
• Book some more time in with one of our professionals to start the next stage/project.
• Reporting back on your experience: email us to let us know if there are any improvements we could make to your booking.
Are my personal details secure?
Please read the Zoom privacy policy to find out about your privacy when using Zoom.
Please read the ScheduleOnce privacy policy to find out about your privacy when using ScheduleOnce.
Privacy: The Upholstery Clinic fully complies with European General Data Protection Regulations (GDPR). We take reasonable precautions and follow industry best practices to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
How do I find out about Upholstery Classes locally?
Visit our Upholstery Services & Suppliers page for more details on how to find physical upholstery classes that are taking place near you.
Where can I buy fabric from?
Visit our Upholstery Services & Suppliers page for more details on how to get in touch with the fabric stockists we love.
How do I make a complaint?
As a new service, we actively encourage feedback on making the service better. However, if you would like to make a formal complaint, then please email info@theupholsteryclinic.com with the following:
your name and contact details
the nature of the complaint
the date and time of the incident
We will take all complaints very seriously and plan to have them dealt with as quickly as we possibly can.