– The Upholstery Clinic –
Customer Terms and Conditions
Booking
When you book a session with us, you will be allotted a time slot on a date of your choosing with one of our professional upholsterers. In doing so, you agree to the following:
● Ensuring you have fully functional and compatible computer equipment
● Have all the tools and materials you need before your lesson begins
● You log in at the agreed time
● Always behave in a courteous and respectful manner.
Payment
Payment will be taken through the online booking service ‘schedule once’, please read their privacy protection statement here.
Cancellations & Refunds
Customers must give notice of cancellation 48 hours in advance to receive a full refund. This gives us time to resell the slots if it is required and is subject to change as we launch the business and see how bookings develop.
If the professional cancels and we are unable to fulfill your booking, we will refund you in full and offer a discount on your next booking.
Code of conduct
We ask all of our upholstery Professionals to adhere to the following code of conduct:
● Ensuring they have fully functional and compatible computer equipment
● Have all the tools and materials they need before your lesson begins
● Avoiding any distracting background noises or disruptions
● Ensuring there are no interruptions during a paid for session
● Maintaining a customers’ privacy and personal details
● Not making private appointments with customers outside of TUC
● Logging in at the agreed times
● Behaving in a courteous and respectful manner.
Complaints:
We take all complaints and feedback seriously. Please email any complaints to info@theupholsteryclinic.com and we will endeavour to respond within 7 days.